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FAQ

Frequently asked questions

  • 1/19 - 1/23: Apple's New Upload Requirements

    Many of you have been receiving upload error notices from Apple over the last few weeks like the one below. The email refers to February 1st changes to their upload requirements, as well as a June 1st...

  • Translating Your Apps

    Our Reseller-specific translation tool allows our customers to add their own custom translations to their apps. Previously, our apps would detect the device's default language and translate hard-coded...

  • Advanced Loyalty

    Our newest source code release, Ivy, introduces a new way to use the Loyalty tab! Instead of offering one reward when a stamp card is complete, with the Advanced Loyalty system, you can offer rewards ...

  • Language Options

    Languages can be tough to accommodate when you're not working with a custom-built app, but we have some options that help you cater to a multi-language client base. There are just a couple terms you n...

  • Assigning Your App an Appropriate Rating

    Q: Why is my app being rejected for an inappropriate rating? A: Apple has gotten really strict about assigning appropriate ratings. There are two common tabs in particular that seem to trigger this re...

  • Customizing the Previewer on your Client Panel

    Q: How can I customize my previewer? A: You can now customize the previewer so it is rebranded with your colors, logo, etc. You can do this by logging into your Reseller Dashboard, selecting My Client...

  • iTunes Processing Emails

    Q: Why am I receiving this email? A: Apple has begun sending out these emails when your app’s build has completed processing. This just means that we are currently working on uploading your app. Q: Do...

  • Loss of Keychain Access and Google Play Security Warnings

    Q: I received the following email. What needs to be done? A: The loss of keychain access can happen for a variety of reasons, the most common one being an app transfer. Regardless of the cause, this i...

  • Aspect Fill and Changes to Appearance on Cedar

    Q: What is Aspect Ratio and Aspect Fill? A1: Aspect Ratio: The ratio of the width to the height of an image or screen. For example, we are now using a 16:9 aspect ratio for Mobile and a 4:3 for Tablet...

  • Crashing Issues

    If your app is crashing, there are several possible causes. First, it's important to identify when it's crashing, so you can then determined why it's crashing. For instance, an app may be crashing whe...