Start a conversation

FAQ

Frequently asked questions

  • CMS v1 End of Life (EOL)

    Effective May 7, 2018, we are retiring CMS v1 from our platform as it has reached End of Life (EOL).  Since Sept. 27, 2016, it has been largely unsupported and hasn’t benefited from any new source cod...

  • Push Notification Issues

    We know push notifications are a crucial feature for your apps, and sometimes things go wrong. If you receive an error message when sending your push notification, refer to the Common Error Messages s...

  • Facebook Page Failing to Load

    If your Facebook Page is using an old URL format (see example below), it may fail to load in web views within your app. To update your page's URL, check out Facebook's help desk article. Old URL Examp...

  • CSV Files: Unsupported Language

    Ever tried exporting a .csv file from our Real Estate or Golf Course tab, only to find that Excel cannot load the languages properly? Luckily Google Docs is here with a free and simple workaround to c...

  • Confirmation Emails Coming From Wrong Email Address

    Read over the info below if you or your clients are receiving confirmation emails from the wrong email address. We explain how our confirmation emails work, and what you can do to get around this. Res...

  • "App Icon Too Heavy" Error

    When uploading your app icon in the Publish Step, you may receive the error message app icon is too heavy. This indicates that the file size is too large, but this can easily be downsized in Photoshop...

  • To Update or Not to Update

    Every quarter or so, we release a new source code to keep up with the ever-evolving platforms we work with. Apple and Android both regularly update their operating systems, introducing new designs and...

  • APNS Errors and How to Handle Them

    The APNS error is probably the most common issue faced by push note senders. But when the Oops! error appears, many don't know what's actually going on behind the scenes. (See here for an in-depth ove...

  • Order Confirmation Emails

    When users place a food or merchandise order or reserve an appointment through your app, they receive an automated confirmation email detailing their request. Many people don't know that these emails ...

  • Resubmitting Rejected Apps

    Rejections are never fun, but contrary to popular belief, they're often very easy to fix. With Apple's recent changes to their iTunes Connect interface, resubmitting your app for review after a reject...