• Push Notification Failures - Troubleshooting

    Overview If your app's Push Notifications are not received by your app users or push notifications that used to work do not work anymore, or scheduled notifications are received with delay, then you should follow the troubleshooting steps below to...

  • Rebuilding an iOS/Apple Push Notification Certificate

    Overview An iOS/Apple Push Notification Certificate is necessary to send push notifications to attendees via your app. This article outlines this push notes certificate rebuilding procedure without accessing the Apple Developer Account. Diagnosis...

  • 'Your Apple Push Services Certificate will no longer be valid in 30 days'

    Overview You received an email from Apple related to "Your Apple Push Services Certificate will no longer be valid in 30 days". You need to rebuild your iOS/Apple push notification certificate to ensure that it will not expire in 30 days. Diagnos...

  • "Cert Error" When Push Publishing the Apple Push Notification (APN) Certificate

    Overview You received a push notification certificate error saying "Cert Error" upon creating your Apple Push Notifications (APN) cert. You can resolve that by revoking the Apple push notification certificate. Diagnosis  During rebuilding/renewin...

  • Push Notifications Are Not Received on Facebook When Posting to Social Media

    Overview Push Notifications are not received on Facebook when using the Post to Social Media option. This article explains why this Push Notification issue occurs. Diagnosis You have first connected to Facebook and then selected Facebook option f...

  • Push Notifications Do Not Show on Device

    Overview Your app might have Push Notifications issues occasionally. Push Notifications may not be received by your clients. Most of the time it can be resolved by republishing your app. This article explains how to republish your application so t...

  • iOS Error: There was a problem sending out your push notifications

    Overview You received an error "there was a problem sending out your push notification" upon trying to send an iOS Push Notification.  This article explains why this occurs and how you can resolve it by rebuilding the push notification certificate...

  • "You do not have the correct Android Market URL input" error upon sending Android Push Notifications

    Overview You received a "You do not have the correct Android Market URL input" error upon sending a push notification to Android users. This article explains why this occurs and how you can resolve it by editing the Android Market/Google Play URL....

  • Introduction to Push Notification Certificates

    Overview A Push Notification Certificate is required for all iOS and Android devices so that Push Notifications can work. The Push Notification Certificate is used to associate an app with a specific device. Introduction All notifications go from...

  • Push Notifications Are Not Working on Android

    Overview You may come across issues with users not receiving Push notifications on their Android devices. This article explains why this may occur and provides a resolution to this error. Prerequisites Android v8.0 onwards Back to Top Diagnosi...