"Something went wrong" error message upon using a tool/functionality
Overview Upon trying to access a tool/platform, you receive a "Something went wrong" error. This article explains why this app issue occurs and what you can do. Diagnosis You tried to use an app/tool (eg logon to CMS or Skipper or access/use your...
"Please check your data connection" error upon launching an app
Overview Upon launching an app you get a "Please check your data connection" error. This article provides troubleshooting steps to isolate the network problem root cause and possibly fix the issue with your app not loading/responding. Diagnosis ...
Instructions to View Android App Crash Reports
Overview This article provides information on viewing the Android App crash report. Information Follow the instructions available in the following article: Android Developers
Fixing Crashing Issues
Overview This article discusses the causes and resolutions of various crashing issues in Bizness Apps. Information If your app is crashing, there are several possible causes. First, it's important to identify when it's crashing, so you can deter...
The App on iPhone X Is Stuck on Loading Screen
Overview The App is stuck on the loading screen. Environment iPhone X Root Cause The source code is outdated. Resolution Update to the latest source code and then republish your app. As a best practice, we always encourage clients to be on t...