• Requesting an Expedited Review Process with Apple

    Overview There may be instances in you may need an expedited Apple review for a submitted iTunes application. This article details the process to request an expedited review from Apple. Information In order to request an expedited process with App...

  • iOS Distribution Certificate Expires in 30 Days

    Overview  There are different certificates used on the Apple Developer Account. If they expire: Apple Push Notification Service CertificateYou can no longer send push notifications to your app. iOS Distribution Certificate (App Store)If your Appl...

  • Removing Your Apps From Unneeded Countries App Stores

    Overview This article outlines to remove your iOS and Android apps from territories your business does not operate in. In most cases, your businesses do not need to be available globally on the App Store. For example, if your application is for a ...

  • When It's Necessary to Republish Your App

    Overview After your app goes live in the App Store and Google Play, some changes require a full app update to take effect. When an app is updated and released, users will be prompted to install the new version on their devices. Once they do so, th...

  • Changes to iTunes Connect and Uploads

    Overview As you've all probably noticed by now, since Apple's upgrades over the past couple weeks, the layout & design of iTunes connect has changed significantly. We'll soon be updating all our help desk articles to reflect new processes and add ...

  • Using Global Search

    Overview This article provides relevant information regarding the use of Global Search.   Information Global Search now allows the user to search the entire app for content. To access the search function, you need to swipe down from the top of you...

  • Changing the Price of an App

    Overview You can adjust the price of your app at any time through your iTunes Connect and Google Developer accounts. Setting a price for your app means that users will need to pay to download your app from the respective store. This article provid...

  • App Upload & Approval Process

    Overview Once you've published your app, there are a few steps that must happen before it's live and downloadable in the App Store and Play Store. Both Apple and Google have review processes, though the two differ significantly. Process iOS Approv...

  • Step 4 Screenshot Tool Features

    Overview This article provides answers to frequently asked questions (FAQs) to the features of the screenshot tool. This tool automatically generates screenshots of your app for three iOS device sizes. This is great news for people that do not hav...

  • Email about Loss of Keychain Access and APK Security Alert

    Overview This article provides information on what to do when a developer receives an email regarding the Loss of Keychain access and APK security alert.   Information Loss of Keychain Access - Apple Developer The loss of Keychain Access can happ...

  • Using the Settings Feature

    Overview This article describes the release of Settings feature with the Gaslamp release. This new view replaces the old Social Feature and houses all user information under one location. Within the app, this information can be found under the gea...

  • Changing App Store Metadata for Live Apps

    Overview This article provides the steps to change the metadata without re-publishing the app. The app metadata can be changed while an app's version has the Ready for Sale status. You can change the editable metadata appearing in the Version Info...

  • Tips on Getting Your App Apple-Approved

    Overview This application gives pointers on how to get your app approved by Apple. Information Apple approval can be tough. The guidelines are strict and change frequently. So it is important to keep up-to-date and constantly strive to gear your a...

  • iOS Uploads Terms & Conditions

    Overview iOS Uploads Terms & Conditions is a live document and may be updated regularly without notice. This article provides information on iOS terms and conditions.   Information Updating to Fix Bugs Apps that experience bugs can be updated for...