• Configuring the Walkthrough Feature

    Overview The Walkthrough feature can help you add a customized sequence of screens shown to the user when the app is launched for the first time. This enables an enjoyable user onboarding experience. Onboarding is one of the most critical phases i...

  • Using Feature Search and Global Search

    Overview This article provides information regarding the use of Feature Search and Global Search, the two types of searches available on our platform. Note: These search options cannot be disabled since they are standard features of the app. Solu...

  • Fixing Distorted or Huge Text Formatting in WYSIWYG Editor

    Overview You set a specific text font size but when you check your app on your device you notice the text formatting is distorted or larger than expected. This article explains why and shows how you can work around it. Diagnosis You noticed an is...

  • Messages - Subscriptions

    Overview Subscriptions is a subfeature within the Messages feature that allows users to turn off categories of messages so they won't be alerted when new push notifications under these categories are received. The Subscriptions feature allows user...

  • Configuring the Sign-up/Login Feature

    Overview You can configure your app so that it will request an account and won't allow anonymous users to access your app. The Sign-Up feature gives the option to the app user to sign-up so they can access the app by logging in using a username an...

  • Using the Settings Feature

    Overview The Settings feature houses the user's profile information under one location. Within the app, this profile tab can be found under the App Settings icon (gear) in the upper-right corner. This article describes the Settings feature and how...

  • Unable to find the 'Build' Feature

    Overview You are unable to see/find a specific feature (eg Messages, Food Ordering, Info-Tier etc) in the Build section of the Content Management System (CMS). This article explains why this occurs and how you can solve it. Diagnosis You have nav...

  • Embedding an <iframe> in an Info Tier Feature

    Overview Embedding iframes into an Info-Tier Feature is a simple process and can enhance the content of your app. This article provides information on how to use the iframe tag to embed third-party links.  Diagnosis You wish to embed a third-part...

  • Error While Embedding Iframe for Third-Party Website

    Overview Some features allow you to embed a third-party website or portal into your app using an iframe, this way you can display existing web-based content without the need of duplicating it in your app. If while trying to use this feature you ge...

  • Fixing Camera Access While Scanning QR Code

    Overview When using the QR code to scan from an app, users may receive a black screen instead of the prompt explaining that the application would like to access the camera. This happens when the app is not able to access the camera, this is usuall...

  • Introductory Reward Using Loyalty Feature

    Overview As part of the Loyalty Feature, you can give a one-time introductory reward to users that download your app and enable push notifications, this can be a good incentive for them to start collecting loyalty points from other features. Solu...

  • Reservation Feature does not appear on a PWA (Progressive Web App)

    Overview The Reservation feature is not available for the PWA (Progressive Web App) application type/platform. This article presents a workaround to create the functionality of the Reservation Feature for your PWA by the use of the Website Feature...