• App shuts down when clicking on an email hyperlink

    Overview You noticed that upon clicking on an email hyperlink, your app gets unexpectedly shut down. This article explains why this happens and how you can solve it. Diagnosis You created on your What You See Is What You Get (WYSIWYG) Editor an e...

  • Change made to a recurring event does not show up on the app

    Overview You made a change to a recurring event of your Event or Event v2 Feature, but you noticed that this change will not show on the app, even though it shows on the CMS Dashboard. This article explains why making a change may not reflect on t...

  • "Web page not available" error when using the Forms Feature

    Overview You tried to preview your Forms feature on your app, but you got a "Web Page not available" error. This article explains why this app issue occurs and what you can do. Diagnosis You built your Forms app feature and noticed that upon usin...

  • Integrating Get Response email marketing service

    Overview You want to communicate with your app users (either yourself as a reseller or even your clients). The Get Response email marketing service helps you manage and interact with your app users and other interested parties. Integrating the Get...

  • Navigation Styling design changes do not apply

    Overview You changed your app's Navigation Styling settings (eg an image or an icon), but while previewing your app you noticed the changes were not applied. This article explains why this occurs and how you can solve it. Diagnosis Changes in you...

  • WebP images do not show on iOS Devices

    Overview You noticed that some images do not show on your PWA on your iOS device or your native iOS App. This article explains why this issue occurs. Diagnosis  Some images are not displayed or rendered on your PWA or your native iOS app. These i...

  • Deleting Push Notifications from Device

    Overview As an app user, you received a push notification on your mobile device but there's no option to delete it. This article explains why this occurs and how you can work around it Diagnosis You received a push notification on your mobile and...

  • How Locations Filters (Geofencing and Point) Work

    Overview  Push Notifications support location-based filters. You can choose between the Point and geofencing location-based filters. This article outlines the basics of how Point and Geo-fencing work when sending Push Notification messages. Infor...

  • Youtube Channel Video not showing on the list

    Overview A newly added video on your youtube channel is not showing on the list on your app's Youtube Channel feature list. This article explains why and what you can do about it. Diagnosis You added a video on your Youtube Channel, but you notic...

  • Nothing found for 'Call Us' and 'Directions' buttons in Homescreen

    Overview The 'Call Us' and 'Directions' buttons on your homescreen do not pull any information and you get a 'Nothing found' message. This article explains why this happens and how you add a phone number and/or address. Diagnosis You enabled the ...

  • Duplicating the Menu of the Food Ordering Feature

    Overview  You need to duplicate a menu created in the Food Ordering feature. This article outlines the procedure you have to follow to create a replica of a Food Ordering menu. Diagnosis You need to duplicate a menu from a Food Ordering feature y...

  • 'Something went wrong. Please try again' Error While uploading file in the WYSIWYG Editor

    Overview Upon uploading a file in the WYSIWYG Editor, you get a "Something went wrong. Please try again later" error on the page. This article explains why you are unable to upload a file (eg video or pdf doc) and what you can do. Diagnosis You i...

  • SSL support

    Overview For security purposes, our CMS tool is using the HTTPS protocol for communication/connection purposes. That is, it defaults to HTTPS connections for all apps. Due to the security measures/properties involved in this, that stem from the SS...

  • Food Ordering Delivery Contact Fields

    Overview The Food Ordering Feature gives the option to app users to place food orders for delivery purposes. This article shows which fields (required and optional fields) the users need to complete so they can place their order successfully.  In...

  • WYSIWYG Editor's Supported Languages/Codes

    Overview The WYSIWYG Editor comes with a Code View Function. This way you can leverage HTML coding/script so you can add extra elements in your app's feature (usually the Info-Tier features).  Introduction The Code View option: supports the use ...

  • Filling a feature enhancement request

    Overview The feature enhancement requests are handled by the Engineering Team. This team checks the request for the feature development and acts accordingly. You can submit this enhancement request of your preference for a feature by completing a ...

  • Improving the performance of a slow app

    Overview You noticed that your app is slow as the navigation within the app takes a lot of time. This article provides you with some tips about checking and improving your app's loading performance by taking care of the content volume upon buildin...

  • HTTP Error Code 403 Forbidden

    Overview You received a "403 Forbidden" error while you are browsing your app on your device. This article explains why and outlines what you can do to work around it. Diagnosis Upon browsing the app you noticed an error "403 Forbidden" The HTTP...

  • Editing your Android Market/Google Play URL

    Overview When your app is published, you have the option on the CMS platform to add your Android Market/Google Play URL. This can be done in the Edit -> Info menu on your app under the Google Play Store URL field. Diagnosis You may need to do tha...

  • Viewing Food Ordering Transactions History

    Overview You need to check information regarding Food Order transactions and requests. That is, requests already fulfilled, but also upcoming orders/requests. You can also check the location and the amount of money for each request and the date an...

  • Food Ordering Feature From A User's Perspective

    Overview The Food Ordering feature is a simple way for delis/restaurants to start taking orders through a mobile app. This article provides a sample Food Ordering feature viewed from a user's perspective. Back to top  Introduction The Food Orderi...

  • App Features Not Working properly

    Overview You may experience issues with your App Features not working properly having a broken functionality. This article explains why this may happen and also provides the steps that need to be taken to resolve it. Diagnosis One or more feature...

  • Pasting Text in WYSIWYG Editor Results In Different Format

    Overview You may have noticed sometimes that upon pasting a plain text in the What You See Is What You Get (WYSIWYG) Editor the result on the Editor appears to have additional formating added. This article explains why this occurs and how you can ...

  • App Previewer not showing the changes in real-time

    Overview You may have witnessed that, upon making some changes on your app, these will not show on the App Previewer. This article outlines why this occurs and how you can work around it.   Diagnosis The user has just made a change and the App Pr...

  • Cannot Retrieve a Deleted Feature

    Overview You may come across situations where you cannot find a way to restore a feature you deleted in the past. This article outlines why this occurs and how you can work around it. Back to the top Diagnosis The user is trying to retrieve a Del...

  • Cannot click the Save Button Upon Making a Change

    Overview While Building your app and having made your customizations, you are not able to click on the Save Button to save the changes you just made. This article outlines why the Save button is Grayed Out and thus Disabled and how you work around...

  • Link navigation across features results in a new window tab

    Overview When you click on a hyperlink within the body of a feature you have created, you will notice that a new window tab opens up instead of being navigated to the new menu within the same app window tab. This happens even if this link is inter...

  • Typing into WYSIWYG editor yields no output

    Overview You may not be able to see what you are typing in the WYSIWYG Editor. This article outlines why this occurs and how you can solve it. Back to the top  Diagnosis You are trying to type in the WYSIWYG Editor but it appears that nothing cha...

  • Using WYSIWYG Editor's Code View Function

    Overview You want to add HTML code for your app instead of using the WYSIWYG editor function button. This article outlines how you can use the Code View programming coding option for adding HTML code in the app within the WYSIWYG Editor. Note that...

  • Editing the Food Ordering Feature's Menu Category

    Overview You want to change the appearance of your menu by uploading images to match the text of the Menu categories. You can also rename the category names to match your preferred dishes. You can even create categories for bestsellers, meal packa...