• App Analytics Page Graphs Not Showing/Loading

    Overview The graphs in your App Analytics Page are not loading and no results show. This article explains why this may occur and how you can solve it.  Diagnosis You accessed the App Analytics Page through your partner dashboard and/or your custo...

  • Determining App Download Numbers

    Overview To accurately see the data on the number of app downloads (for both Apple and Android platforms), it is recommended to check the analytics on the App Store or Google Play Console. This article provides the steps to check the number of app...

  • Checking Your App's Statistics on Apple/Google

    Overview Checking your App's Analytics can provide you with useful statistics for your apps. This article outlines how you can check your app's statistics on Apple App Store Connect and/or Google Play Console. Diagnosis You want to view statistic...

  • Managing User Comments

    Overview Many features have commenting capabilities that allow the users to engage with others after they log into their Facebook or Twitter accounts. A Social media login is required for user experience and accountability (users are less likely t...

  • iAds Discontinued

    Overview This article provides information on iAds. Information Q: I received a message from Apple informing me that iAds are being discontinued. What is going on?A: Apple has discontinued iAds since June 30, 2016. No new apps will be accepted usi...

  • Checking User Activity Data for the Loyalty Feature

    Overview The activities in the Loyalty feature (including QR codes and GPS coupons) can be tracked through social media check-ins.  This article outlines how you can check and delete users' activities and also download reports. Diagnosis You need...

  • Update to Our Analytics

    Overview You have noticed a big change to our dashboard analytics, which was pushed live on Feb. 5th, 2019. The time parameters you could previously filter by (Monthly/Weekly/Daily) have been removed, and the maximum time span is now 7 days. Infor...

  • Introduction to App Analytics

    Overview The CSM platform provides you with analytics and statistics related data for your app. In this article, you will learn about the App Analytics feature and the data collections it presents for your app. Introduction The App Analytics Page...