• Finding the Rejection Reason for your iOS app

    Overview This article provides information on how you can check on the Apple Appstore Connect why your app is rejected and as such not available on Apple Store. Diagnosis You wanted to download your app from the Apple Store but you couldn't find ...

  • App Rejection from Apple on Guideline 5.1.1 for access to camera

    Overview Once an app has been published you may receive a rejection from Apple on Guideline 5.1.1 - Legal - Privacy - Data Collection and Storage and more specifically related to the access request to use the camera from app user's device. This ar...

  • Apple rejection due to 2.3 Guideline - Performance - Accurate Metadata

    Overview You received an app rejection error related to Apple's 2.3 Guideline - Performance - Accurate Metadata. This article explains why your app might have got rejected and how you can work around it. Diagnosis You got the following message fr...

  • App Rejection from Apple on Guideline 2.5.4 for audio playback

    Overview Once an app has been published you may receive a rejection from Apple on Guideline 2.5 - Performance - Software Requirements and more specifically related to audio background services (2.5.4). This article outlines why this usually happen...

  • Apple's rejection due to incomplete information in your app’s "What’s New"

    Overview Apple rejected your iOS app due to incomplete information in your app's "What's New" section. This article explains why this occurs and what you can do to work around it. Diagnosis Apple rejected your iOS app and you got the following er...

  • 'This developer team has already been used to submit apps.' error during publishing iOS app

    Overview You received an error "This developer team has already been used to submit apps" upon (re)submitting an app on the CMS. This article explains why this occurs and how you can resolve it.  Diagnosis Upon submitting your iOS app, you receiv...

  • 'You've already submitted this iOS app.' error during publishing

    Overview When publishing an iOS app you may receive the error 'You've already submitted this iOS app.' This article explains why this happens and also provides a workaround. Diagnosis When submitting an iOS app on the CMS, you received this error...

  • App Rejection from Apple on Guideline 2.1

    Overview Once an app has been published you may receive a rejection from Apple on Guideline 2.1 - Performance - App Completeness. This article outlines why this usually happens and presents the steps you can take to resolve it.  Diagnosis You wil...

  • "Apple Auth Error: Invalid User" for iOS app

    Overview You receive an Apple authentication error ("Apple Auth: Invalid User") upon publishing your iOS app or rebuilding your push notification certificate. It is an authentication error that might occur when CMS is signing to Apple Developer ac...

  • "We noticed that your app uses a third-party login service" Apple rejection error due to Guideline 4.8

    Overview Your iOS app got rejected and you received a message from Apple "We noticed that your app uses a third-party login service but does not offer Sign in with Apple". This article explains why this occurs and what steps you can take to resolv...

  • Error: 'ITMS-90809: Deprecated API Usage'

    Overview You may encounter the following error message from Apple when submitting an app for publication:  ITMS-90809: Deprecated API Usage This article provides information about this message and related changes. Information  Here is an example ...

  • Creating and Adding a Demo Account for Apple due to Guideline 2.1 - App Completeness

    Overview A demo account is required by Apple, based on Guideline 2.1 - App Completeness / Information Needed when Apple reviewers are unable to access some or all parts of your app during their review process. This article provides instructions to...

  • Apple binary rejected due to 4.2.6 and 5.2.1 guidelines.

    Overview Apple rejected your iOS app submitted by your Individual Account for not complying with the Apple App Store 4.2.6 and/or 5.2.1 Review Guidelines. This article explains why this occurs and what you can do to work around it. Diagnosis Appl...

  • Apple Guidelines and Rejection Fixes

    Overview Apple has a very strict approval process. As a result, it's inevitable that you'll face rejection—but a fixable one! Below, you'll learn how to check out rejection reasons through iTunes Connect, and we'll detail some of the most common o...

  • Resubmitting iOS Apps after Apple rejection

    Overview You received a rejection message from Apple after the submission of your app. This article shows the steps you have to take to resubmit the app on the iTunes Connect portal so you can get it published by yourself. Diagnosis You received ...