• Unable to Login or Access Dashboard

    Overview If you get an error when trying to login to your White-label Dashboard or CMS Panel, there is usually an accompanying error message that can be used to find the cause of this issue. You might get one of the following error messages while ...

  • Cannot Access Subscriptions, Billing Details, and Invoices

    Overview You cannot find the option to select Subscriptions, Billing Details, or Invoices from the user menu on the top right-hand corner of the Reseller/Partner Dashboard. This article provides the information you need to provide us with so we ca...

  • Checking your Invoices/Receipts

    Overview This article presents how you can check your invoices or billing receipts on the CMS platform. This way you will be able to check your billing invoices history by viewing and/or getting copies by downloading the invoices containing the ch...

  • Viewing App Credits

    Overview This article outlines the procedure of viewing your App Credits. App Credits represent your ability to publish and maintain apps. Diagnosis You are provided with Credits to use so you can publish your apps. From the Subcriptions menu you...

  • Adding App Credits

    Overview App Credits represent your ability to publish and maintain apps. Whenever an app is published, a credit is deducted from your available credits and assigned to the app you are publishing. If an app is unpublished, the credit is made avail...

  • Payment Grace Period

    Overview The grace period kicks in when a scheduled payment has been not been made and thus it has not been processed. This article provides details about the payment grace period. Information The account grace period is 16 days. That is, you hav...