• Unable to login to dashboard

    Overview You tried to log in to your CMS or white-label dashboard but you were not allowed in. This article outlines a list of possible reasons and corresponding solutions. Diagnosis When you tried to log in to your CMS and you got one of the fol...

  • Cannot Access Subscriptions, Billing Details, and Invoices

    Overview You cannot find the option to select Subscriptions, Billing Details, or Invoices from the user menu on the top right-hand corner of the Reseller/Partner Dashboard. This article provides the information you need to provide us with so we ca...

  • Checking your Invoices

    Overview This article presents how you can check your invoices on the CMS platform. This way you will be able to check your invoices history by viewing and/or downloading the invoices containing the charges you want to review. Back to top Solutio...

  • Viewing App Credits

    Overview This article outlines the procedure of viewing your App Credits. App Credits represent your ability to publish and maintain apps. Diagnosis You are provided with Credits to use so you can publish your apps. From the Subcriptions menu you...

  • Updating Billing Information

    Overview This article presents how you can check and update your payment and billing details, such as credit card number, on the CMS platform.  Back to top Diagnosis You may need to check or even edit your billing information if you have changed ...

  • Adding App Credits

    Overview App Credits represent your ability to publish and maintain apps. Whenever an app is published, a credit is deducted from your available credits and assigned to the app you are publishing. If an app is unpublished, the credit is made avail...

  • Payment Grace Period

    Overview The grace period kicks in when a scheduled payment has been not been made and thus it has not been processed. This article provides details about the payment grace period. Information The account grace period is 16 days. That is, you hav...