Troubleshooting

Overview Your clients and customers are unable to download the published app using QR Code on iOS. Solution The app may not be getting downloaded using the QR code because the iOS App Store URL may not be available on the Edit Info page. You may v...

Overview The Message Center is used by the app users to check push notifications sent to them. The home screen Message Center shortcut appears on the app home screen and takes users straight to the Messages tab when clicked. It also indicates unre...

Overview In tabs that display location addresses, like Contact, Events v2, Around Us, etc., you may see a comma in place of an address. This occurs when you do not properly select your location's address during the item set-up process. In this art...

Overview  If your Facebook Page is using an old URL format (see example below), it may fail to load in web views within your app. Example: Old URL Example: facebook.com/chipotle-687129241432291/timeline/New URL Example: facebook.com/chipotle This ...

Overview There are several possible causes for crashing apps. It is important to first identify when it is crashing, to determine why it is crashing. For instance, an app may be crashing when a specific tab or feature is launched. If so, this ind...