Overview

You are facing an issue that the Push Notes are neither coming in as notifications nor coming into the messages feature. You have tried generating a new Push Certificate with the Bundle ID, but that didn't work either.

Environment: iOS

Prerequisites

• Your Push Certificate is expired

Solution

1. Republish your app if it has not been republished in the last 3 months
   To check when your app was last published, follow the steps in this guide.
   
   
2. Add us as admins on App Store Connect, so that someone from our iOS Uploads Team can rebuild the Push Certificate.
   
   
3. Open a Support ticket and request that our iOS Uploads Team rebuilds your APN
   
   

4. <supportagent> Request the iOS Uploads Team to rebuild the Push Certificate through a new support ticket, as per Routing Table. </supportagent>