You received an app rejection from Apple citing Guideline 5.1.1, more specifically requesting you to submit the app as an organization and not as an individual, because the app offers highly regulated services or handles sensitive user data. The error message is similar to:
Guideline 5.1.1 - Legal - Privacy - Data Collection and Storage
We found in our review that your app does not meet all of our requirements for apps that offer highly regulated services or handle sensitive user data. Specifically:
- The account that submits the app must be enrolled in the Apple Developer Program as an organization, and not as an individual.
The guideline 5.1.1(ix) requirements give App Store users confidence that apps operating in highly regulated fields or that require sensitive user information are qualified to provide these services and will responsibly manage their data.
When you are using an individual account to publish a company app, Apple does not permit that, and it requires that you publish your app using a Developer Account that has been enrolled as an Organization. You cannot resolve this issue with proof showing permission to publish this app on behalf of the content owner or institution.
To resolve the issue, please create a new Apple account and enroll on a Developer Account as an Organization, or request that your individual account be converted to an organization account by contacting Apple Developer Support.
Note: You may request a membership fee waiver if you are a nonprofit organization, accredited education institution, or government entity.
After you have the Organization account, please resubmit the app.
Apple will review your app again, and if it finds that the app is submitted from an Organization's account, it shouldn't be rejected by this guideline. Thus, unless there's some other rejection reason, your iOS app will be approved and published on the Apple Store.