Overview

You notice that some users of your app do not have a date listed in their App Data for Account Created and you would like to know why and how to prevent this from happening.

Solution

Users with empty data can be seen when the app is downloaded, the user is created and then the app is not used anymore with the user account created. If your app is allowing Guest Access, this could be the reason why the user's accounts are not being used. Disabling the Guest Access will encourage the app's users to always use a valid account and there won't be Anonymous users. 

1. In the CMS, navigate to Build > Sign-up | Log-in > Sign-up Options > Edit
   
   
2. Toggle off the Skip Sign-up
   
   
   
3. Click Save

After updating this setting, users will be required to use their accounts to log-in which will populate their app data with information such as Account Created. Configuring The Sign-Up/Log-In Feature provides complete details on all of the Sign-Up/Log-in Features.