Overview

When using the QR code to scan from an app, users may receive a black screen instead of the prompt explaining that the application would like to access the camera. This happens when the app is not able to access the camera, this is usually related to outdated code and as a result, the app needs to be re-installed. 

Prerequisites

• iOS device

Diagnosis

Instead of receiving the common prompt for camera access:

<App_Name> Would Like to Access the Camera

The above prompt does not appear and a black screen is shown instead. 

Solution

1. Check the last published date of the app.

   Update and republish the app according to the detailed instructions found in the above article.

2. If the app is published to the latest code release, the app needs to be uninstalled and re-installed from the App Store on the mobile device.

3. If the above fails to work, it may be directly related to the device or iOS software and not the app. You may need to enable access to the camera on the mobile device manually:

   1. On your mobile device, go to Settings > Privacy.

   2. Tap on Camera to see which apps have access to it.
      

   3. Scroll through the list to locate the app that you need to allow permission to access the camera, and use the toggle switch to enable access.