Overview

If you wish to cancel or delete your BiznessApps account as a Partner, Reseller, or Enterprise Account or cancel your subscription to the BiznessApps service as an Individual Customer, there are some steps you need to follow. Upon your account cancellation, users that access your apps will be shown a message indicating that the application has been canceled, and you will not be able to access your CMS Panel or the collected data from app users.

Depending on your account type:

• If you have an Individual account, understand that closing/deleting your account would make your app and data inaccessible to your customers.
• If you are a Reseller/Partner or Enterprise Client and you wish to cancel your subscription with us, there are procedures to transfer your customer's accounts and information to us or let them switch service providers to a different one.

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Solution

Individual/Single App Plans

• Please contact Customer Support, requesting to cancel your account, including your app code and username. 

White Label Resellers (Standard/Gold/Platinum Plans) and Enterprise Clients

Please contact Customer Support to cancel your account, including the email address that is associated with your reseller account in the message. We will let you know how to proceed with your cancellation request. We also appreciate your feedback to improve our services.

• If your clients decide to switch service providers, they can upload their new app, which will replace ours. For end-users, this action will be displayed as a regular app update.
• If your user decides to work with us, we will do everything we can to make sure that they are happy with their app and our team.

Important

App Message Upon Cancellation

When you cancel your BiznessApps subscription, all live apps that are created in our system stop functioning. Users who already have the app installed will encounter a message that the app is canceled when attempting to open it.

• If a user already has the app installed and the app has been re-published with the latest source code, the following message will appear when attempting to open the app:
  
  Oh No! This app has been canceled. We apologize for any inconvenience. Please contact the organization if you have any questions.
  
  
  
  
• If the app was published prior to December of 2018, the following legacy message appears. To avoid this message on these apps, republish on the current source code before canceling your account.
   
  This app is no longer being maintained due to non-payment on behalf of the business.
  
  
  

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Testing

You will have successfully canceled your BiznessApps account and will not be charged any more fees.

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