Overview

Using the Info-1, Info-2, or Info-3 feature, you can insert customized content into your application and organize it hierarchically. 

Multiple documents can be uploaded and attached to each item of the Info feature, using a Drop File widget, by dragging each one into it or clicking the widget and selecting the document from a file picker.

If you find that the Drop File widget is frozen or non-responsive while dragging a document to the widget, or selecting a document from the picker, you can follow the instructions below to address this issue.

Solution

The Info feature doesn't have a fixed limit on the number of files that can be attached per item, so if the Drop File widget freezes after a certain number of attachments, you can report this issue to receive assistance.

Please create a new ticket on our Support Portal, specifying:

• The appcode of the application you are having the issue with.
• The name of the Info feature where the issue is happening.
• A description of how the feature behaved when you tried to add multiple files.
• Screenshots of any relevant error messages, if any such messages were displayed.

Our support agents will assist you and keep you updated until the issue is resolved.

Testing

After the support agent confirms that the issue has been solved, you will be able to attach more files to the Info feature in your application, without the component freezing or becoming unresponsive.