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Updating the Google Store Listing with your app's Privacy Policy URL

Pavlos Kaimakis
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Overview

Your mobile app (iOS, Android, Windows, BlackBerry) must have a Privacy Policy if the app collects personal data from users. This article explains how you can update Google's Store Listing with your Privacy Policy URL.

Diagnosis

You need to update the Store Listing with your Privacy Policy URL when your app collects personal data from users, such as (this is not an exhaustive list):

  • Email address
  • First name
  • Last name

You may get an error upon uploading your app on the Google Play Store. The most common are:

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Prerequisites

  • Having access to the Google Developer Account

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Solution

 Getting the Privacy Policy URL

  1. Log in to the App Dashboard on the CMS platform.

  2. Navigate to Settings -> App Screens
     
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  3. Scroll down and under the Privacy Policy URL section, copy the URL. 
     
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Providing the Privacy Policy Link

  1. On your Google Developer Account, Open Play Console and go to the App content page (Policy > App content).

  2. Under "Privacy Policy," select Start.
    Note: If you’ve previously added a privacy policy and want to make changes, you’ll see and select Manage instead of start.

  3. Paste the copied URL in the Privacy Policy field .

  4. Save your changes.

    Note: For more information, you can refer to the Prepare your app for review article from Google Support center.

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  5. Continue with the remainder of the APK upload process.

Note: Should you wish to customize the default Privacy Policy URL from the CMS dashboard, please check the Using the Settings Feature KB article.

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Testing

The APK upload process completes successfully without any errors.

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