Overview

You received a message related to "be charged an app credit" during the republishing of an unpublished app. This article explains why this happens and how to bypass the issue by checking the available app credits and if an app credit was indeed used to publish the current app. 

Diagnosis

You got the following message:

One or more of the selected platforms has already been published and is considered live. 

If you publish this app again it will reactivate the app and you will be charged one app credit for each platform once again.

Then you are prompted to accept to be charged an app credit by selecting the checkbox next to the following message

Yes, I agree to be charged an app credit for each platform to publish this app.

This message means an app is being republished that was previously unpublished and an app credit will be used.

When the app was unpublished, the app credit should have been automatically restored to the account, but was not. So, when trying to republish, the system believes that the app is already published and therefore gives you the message above, as by default the system requires an app credit to publish.

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Solution

1. First, you have to verify if the app credit is still applied by following the steps in the article Viewing your App credits

Here's a quick summary when viewing the App Credits Log/Publish Log

• You will see a list of app codes and the platforms on which they have been published. 
• If it is Yes, that means you have already used an app credit for publishing and cannot use up one again. 
• The credits used are counted for each platform.
  • 2 credits used means the app is published for both iOS and Android.
  • 1 credit used means the app is published for either iOS or Android (whichever one is marked 'Yes')

2. Once it has been confirmed that an app credit was previously used for your app publishing, you may proceed to select the checkbox and click Next to proceed with the publishing. An additional app credit will not be used.

Yes, I agree to be charged an app credit for each platform to publish this app. 

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Testing

The app is published on the CMS side and an extra app credit has not been used.

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Related Articles

• Viewing your App Credits