Overview

You got a 'Noting matched that QR Code' error when you tried to redeem a loyalty reward. This article explains why and how you can work around it.

Diagnosis

While trying to redeem a loyalty reward by scanning the QR code, you received the following error message:

Nothing matched that QR Code

This error occurs when the user is not registered.

Solution

This article provides the steps to enable the Loyalty Sign-up option. We recommend the app users to log in to be able to record and store the user loyalty information.

Note: If you have enabled the Group Management Add-On you will have enforced the use of the app to registered users

1. Go to Create > Build.
2. Click on Sign-up | Login.
3. Scroll down to the Loyalty Sign-up page, and click on EDIT.
   
   
4. Enable the Sign-up Screen with the option Upon loyalty redemption.
   
   
5. Click Save.

Back to top

Testing

You will have enabled the sign-up option upon loyalty redemption and your app will be accessed by registered users that will not get this error.

Back to top

Related Articles

• Configuring the Sign-up/Login Feature
• Introduction to the Group Management Add-On