You receive an Apple authentication error ("Apple Auth: Invalid User") and cannot proceed with iOS Publish Process. It is an authentication error that might occur when CMS is signing to Apple Developer account to publish an iOS app and you should check your Apple credentials to fix it.
- You receive "Apple Auth: Invalid User" error. The error is caused by any of the following:
- Incorrect Apple user name or password,
- Invalid Apple Developer name or
- Wrong Apple Developer Account credentials.
- When any of the above happens in the "Step 8" of the iOS app publishing process, it returns the error (as shown below)
1. Ensure credentials are correct
The following Apple credentials are required when publishing an iOS app:
- Apple User Name: The Apple ID you use to log in to Apple Developer or iTunes Connect.
- Apple Password: The password you use to log in to Apple Developer/iTunes Connect.
- Apple Developer Name: The name of your Organization's iOS Developer Account which usually has the same Business Name as your Company's name.
First, you should ensure the credentials you enter during iOS app publishing process are accurate. Visit appleid.apple.com and try to login, to confirm your credentials are correct. If your user name or password is incorrect, use "Forgot Apple ID / password" link on the same page.
2: Ensure the Apple ID has access to the Developer Account
The Apple ID must have access to the Developer Account you provided as an Admin or App manager role. You can follow this article from Apple to add grant admin rights to an apple ID: Add your Apple ID account
After executing the steps above, re-enter your credentials during the iOS app publishing process. You should not receive the authentication error anymore and you will be able to proceed with the iOS Publish Process.