When trying to redeem a reward via the Loyalty feature, you received an error message stating Loyalty use is disabled at this time similar to this screenshot:
This error occurs when sign-in options are not enabled under Settings > App Screens > User Accounts. The Loyalty feature has to be registered to a user account (eg Email) to be able to record and store user loyalty information.
Note: This issue is not reproducible on the APP PREVIEW.
- You have a published app that has the Loyalty feature enabled.
Log in to your Client CMS Panel.
Go to Settings > App Screens.
Under User Accounts, enable at least one of the four options. In this case, Email Address has been enabled.
You will not be getting this error as the Loyalty feature has to be registered to a user account.
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