Overview

When trying to redeem a reward via the Loyalty feature, you received an error message stating Loyalty use is disabled at this time similar to this screenshot:

This error occurs when sign-in options are not enabled under Settings > App Screens > User Accounts. The Loyalty feature has to be registered to a user account (eg Email) to be able to record and store user loyalty information. 

Note: This issue is not reproducible on the APP PREVIEW.

Environment

• You have a published app that has the Loyalty feature enabled.

Solution

1. Log in to your Client CMS Panel.

2. Go to Settings > App Screens.
   
   

3. Under User Accounts, enable at least one of the four options. In this case, Email Address has been enabled.
   
   

4. Click Save.

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Testing

You will not be getting this error as the Loyalty feature has to be registered to a user account.

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