Overview
When trying to redeem a reward via the Loyalty feature, you received an error message stating Loyalty use is disabled at this time similar to this screenshot:

This error occurs when sign-in options are not enabled under Settings > App Screens > User Accounts. The Loyalty feature has to be registered to a user account (eg Email) to be able to record and store user loyalty information.
Note: This issue is not reproducible on the APP PREVIEW.
Environment
- You have a published app that has the Loyalty feature enabled.
Solution
-
Log in to your Client CMS Panel.
-
Go to Settings > App Screens.
-
Under User Accounts, enable at least one of the four options. In this case, Email Address has been enabled.
-
Click Save.
Testing
You will not be getting this error as the Loyalty feature has to be registered to a user account.
Comments
0 comments
Please sign in to leave a comment.