Overview

You got a 'manage_pages permission' error upon importing images from Facebook. This article explains why this occurs and how you can work around it.

Diagnosis

Upon trying to import images from Facebook using the Image Gallery Feature you got the following error:

Whoops! There's been an issue with the Facebook API while attempting to process your request. Please contact our support team!((#10) This endpoint requires the 'manage_pages' permission or the 'Page Public Content Access' feature or the 'Page Public Metadata Access' feature. Refer to https://developers.facebook.com/docs/apps/review/login-permissions#manage-pages, https://developers.facebook.com/docs/apps/review/feature#reference-PAGES_ACCESS and https://developers.facebook.com/docs/apps/review/feature#page-public-metadata-access for details.

This error occurs when the Facebook account in use does not have manage_page privileges or the page is not public. The manage_page permission enables your app to retrieve page access tokens for the pages and apps. 

Solution

Note: Since this error is related to the Facebook account permissions, BiznessApps support cannot help you to adjust these permissions.

Nonetheless, you can do the following to prevent this error from occurring: 

• Ensure that the Facebook URL that you are using is for the main page and not a specific feature of the page;

• Adjust the page settings to make the page publicly viewable without requiring a login; and

• Allow read-only access to public data on the page that does not have manage_page login permission. This readable data includes business metadata, public comments, and posts.
  

Note: For more information, refer to this article about Facebook Pages.

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Testing

You will have managed to import successfully images from Facebook.