Overview 

While opening the link to the iOS Private App on your Safari browser on your iPad, you notice that there's no app install link. This article explains why this occurs and how you can solve it

Diagnosis

After opening the link to the iOS Private App on your Safari browser on an iPad and you noticed that it contains no link to download and install the app, instead, you get this message:

 Please visit this link in an iOS device to download this application <app name> 

 

This occurs because the device is not detected/recognized as an iOS device when the Private App link is clicked. This issue is due to the fact that since iOS 13,  iPads now have "iPadOS" which by default leaves Safari as a desktop browser and thus Safari automatically presents a website’s desktop version for iPad.

Notes:

• If you try with some other browser (eg Google Chrome) the link to download the app will show.
• When an app is published using the Enterprise Distribution option, the link to the Private App download location is sent to the entered email address. This link can then be distributed to your clients.

 Back to Top

Prerequisites

• iPad device with iPadOS

 Back to Top

Solution

If you don't want to use some other browser to download the app and want to do it using the Safari browser you have to follow either of the methods below to configure the site to open as a desktop version to make the download link available.

• Method 1

1. On your Ipad's Safari browser click on the aA icon next to the URL bar. 
2. Select Request Mobile Website.

• Method 2

1. On the iPad, go to Settings > Safari.

2. Scroll down to the heading Settings for Websites.

3. Choose Request Desktop Website.

4. Toggle off All Websites.

   

Note: This option is enabled by default and must be disabled for the link to work.

Back to Top

Testing

Once you've requested the mobile view within Safari, the link (Install Now) to download the app will be available, as shown below:

Back to Top

Related Articles

• Enabling the Private App Store (PAS) Add-On
• Private App Store (PAS) For Apple/IOS Apps