Overview

Upon inserting an image in the WYSIWYG Editor of your app, you get a "Something went wrong. Please try again later" error on the page. This article explains why this app issue occurs and what you can do.

Diagnosis

You inserted an image/photo in the What-You-See-Is-What-You-Get (WYSIWYG) Editor and received an error Something went wrong. Please try again later on the page.

Note: Sometimes the embedded image appears correctly but still with the above overlying error message.

You may also notice a broken-image-link icon that appears if they use the Edit option after saving the image.

The error shows that the domain is not configured correctly. This, for example, may happen when apps are transferred to a partner account and the domain was not updated/verified.

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Solution

To investigate the issue, check the results in your browser's Developer Tools Console.

You may find an error as shown in the following example:

https://fill.fill.fill/uploa_62/My_Kayako2.PNG:1ads/images/0/398/797862/My_Kayako2.PPNG net::ERR_NAME_NOT_RESOLVED

Open a ticket with BiznessApps Support and provide the details of the domain you are using to access your partner dashboard along with your partner name and the email account.

<supportagent>

Only for support agents

1. Log in to the CMS platform as Super Admin. 

2. Navigate to the Partners,  locate the partner and click on 'Edit'. 

3. Navigate to 'Subdomain' tab and change the Domain according to the information provided by the customer.

Note: If there's no custom domain created by the customer, set the BiznessApps default domain, ie 'biznessapps.com'

4. Click Save

5. Inform the customer that the Domain has been updated.

</supportagent>

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Testing

You will be able to embed your image without any problem and thus you won't be getting this error message.

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Related Articles

• WYSIWYG Editor
• "Something went wrong" error message upon using a tool/functionality