When you cancel your account, the users attempting to launch your app will see the following default message.
This app is no longer being maintained due to non-payment on behalf of the business.
This article provides information on the process of customizing the inactive message. The same message appears for all unpublished apps in your reseller account. Therefore, we recommend you to make it as generic as possible ,e.g.
Oh No! This app has been canceled. We apologize for any inconvenience. Please contact the organization if you have any questions.
The customized message will only work for apps running Chestnut or later (published after February 2, 2015). The older apps display the default inactive screen.
- Under your Reseller Dashboard, click My Client's View.
- Click Translations.
- Click Mobile Apps.
- Select Common from the drop-down menu.
- In the search bar, type the text
maintainand click the magnifying glass to search.
- The current inactive message appears in the search results under the Original section. Type your new message in the field under the Translation section.
- Click Save.