Overview

Your Push Notifications, either instant or scheduled, may sometimes not reach your Clients / App Users, or they might only show up on some of their devices, this can happen because your app requires republishing, as some native Android/iOS components that work with push notifications are updated to fix errors or improve note delivery rates in newer releases.

Environment

• Push notifications sent from the Push Notification Message Center in the client CMS, or from the Skipper mobile app, do not reach all or some of your clients.
• Scheduled push notifications programmed using the Schedule For Later setting, appear in the Scheduled tab of the Push Notification Message Center, but aren't being sent to your app users.

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Solution

If the app hasn't been published recently, a republish can most of the time resolve the issue, we recommend republishing your apps periodically to take advantage of updates and improvements.

1. Follow the steps outlined in the Solution Section of the Republishing your app KB article. 

   Important: Don't forget to do the last step. That is:

   a. If it is an Android App, don't forget to upload the new APK on the Google Play Store.

   b. If it is an iOS App, the BiznessApps team will review it and take care of uploading it to the Apple Store. Should you wish to check the publishing progress, check the Checking the Publishing status for my iOS App KB article.

2. (Applicable to iOS apps) If the above doesn't work, follow the Solution Section of the Rebuilding An IOS/Apple Push Notification Certificate KB article.

    

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Testing

Once your app is live on the Google Play Store or Apple Store, your users on the latest version will be able to receive Push Notifications.

Also, your app will be published bearing the latest release. To check this, follow the steps outlined in the Testing Section of the Republishing your app KB article. 

If the problem persists, please follow the Push Notification Failures - Troubleshooting article for a deeper investigation to fix Push Notification issues.

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