Overview

You observed the Add button is greyed out/disabled while trying to upload images to the Image Gallery. This article explains why this happens and how you can resolve this issue.

Diagnosis

You selected a photo to upload on your image gallery, but the Add button was disabled

This error is usually related to:

• the format/extension of the file is not supported or
• the format/extension is supported, but the file size exceeds the limit/threshold of 32 MB allowed by the platform.

Solution

1. Check if the image(s) that are being uploaded are one of the following format:

• gif
• jpg
• jpeg
• bmp
• png
• webp (Please check the WebP images do not show on iOS Devices KB article before you use a webp image)

2. Check if the file size is not over 32 MB. Actually, when it comes to images, you can get a high-quality image with a size of 100-500 KBs.

3. If the image does not meet the above-listed criteria, then use your preferred photo editing tool to change the file format and size to meet the above-mentioned criteria. For instance, you can use the Adobe Photoshop tool.

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Testing

Having made the required changes on the image, you will now be able to upload it. That is, the Add button will be enabled this time.

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Related Articles 

• Build the Image Gallery Feature
• WebP images do not show on iOS Devices