Frequently Asked Questions
When is this maintenance window scheduled and what will be the impact?
The maintenance window details are given below:
Start: June 10th midnight
Duration: 8 hours
Impact: The Support portal will not be accessible for 30 minutes during the maintenance window.
In case of urgent issues: Please call our any of our support numbers
Existing tickets: If you have an existing open ticket, it will be upgraded to a new ticket ID during this change. You will receive a separate email providing you the new ticket ID and new ticket URL.
Historical tickets: The historical tickets will also be migrated and will be available under the “My activities” section on the portal, by 6pm ET on Tuesday June 11th, 2019.
How and when will I access the new support system?
The access to the support portal will remain the same URL. However, you will need to request for a new password. By June 10th 8am, you will receive a welcome email containing details on how to access the portal and request your password.
What if I do not receive an email with my new system access credentials?
If you don’t receive that email by June 10th 8AM please call us on any of our support numbers.
What do I do this week before the new system goes live?
You can contact BiznessApps support using the same procedures as you have in the past.
How do I create a ticket going forward?
The ticket creation process will remain the same, via the portal and the support phone numbers.
Will there also be a change in how I call BiznessApps support?
No there will be no change in the numbers to call BiznessApps support.
What if I have more questions?
If you need more information on any of these procedures, please create a ticket at http://support.biznessapps.com
Your support issues will be quickly routed to the correct support person, tracked methodically, and promptly resolved.