We take customer feedback so seriously that we’ve been working to provide an enhanced customer experience and improved support service. We are glad to announce that beginning on June 10, 2019, a fully revamped support service will bring the following enhancements to our customers:
- 24/7 online support
- Extended phone support hours for our Platinum Support customers
- Three times more agents to assist you in resolving inquiries
- Ongoing enhancements to the Knowledge Base
- Agents with expertise on multiple products from our Prime family
We are confident that these additions will provide a superior customer support experience.
Included in this change is a migration of our Customer Support tools. While there won’t be any major changes in how you interact with the Bizness Apps support team, we want to take this opportunity to share some details.
We’ll go live with our new Zendesk support system for Bizness Apps customers on June 10, 2019 at 8AM EDT. In another communication, we’ll send details about the new support portal. If you don’t receive that email by June 10, please call us on any of our support numbers.
The migration will occur on June 10, 2019 in a service window between 12:00AM EDT and 8AM EDT.
Beginning June 10 at 8AM EDT, all support issues and requests for assistance in regard to Bizness Apps will be tracked through our new support system. This will ensure that all support tickets are routed to the correct support person, tracked methodically, and resolved promptly. Further details on the expected migration window and how to access the system after the migration can be found in our FAQ document article.
We look forward to assisting you and further optimizing your results.
Bizness Apps Support Team