Our Android app software is optimized to work on contemporary and widely used Android devices running Android 4.0 and up. However, many manufacturers extensively modify the Android OS for their own devices and our apps may not work on them, e.g., Amazon Kindle and Barnes & Noble Nook devices.
This article guides you on the process on how to deal with an app not working in your device.
NOTE: Here is a list of supported devices from Google Play.
If you have a device that our apps are not working with or its compatibility you are unsure of, send an email to email@example.com with the following information:
- App information
- Device model
- OS version