After publishing the Android app on the CMS platform, one might realize that they have not received the Android App Bundle (AAB) file on their email inbox and it has been over 30 minutes since the app was published.
This problem might occur due to the following reasons:
- The automated email containing the AAB file was blocked due to email server restrictions imposed by the server administrator.
- Check with your email administrator if there's any restriction set for receiving emails from email@example.com.
- If this is the case, it is recommended to Submit the Android App again using a different address to ensure the email arrives.
Note: Unmasked emails (@gmail.com, rather than @yourappcompany.com) work best for receiving ABB files.
- The automated email has been received but it is located in a different folder other than the inbox.
- Check all your email folders/labels. It is possible the automated email with the AAB file is not in your inbox but some other folder (eg spam, promotional, junk, etc).
If the information above didn't help, please Contact Support with the details of the issue and the affected appcode.
Support agents can follow the instructions in Need APK File For Android Application to get the AAB file using the specific URL in case the problem is not with the AAB generation but the customer's email.
Once resolved, you will have managed to either find or receive a new email in your inbox containing the AAB file.