Overview

You updated your app's content, but this change is not reflected when browsing your app on your device. This article explains why the change may not show on the app and how you can work around it by clearing your device's browser cache to refresh your app's content. 

Note: Any changes you make to the Design and Build section will take effect immediately. However, the majority of the Publish Step changes require a full app update, since those elements are built into the app file or can't be edited without submitting a new version.

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Diagnosis

The problem lies in the fact that your device's browser fetches the content from its cache and does not send out a new request to get the updated content.

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Solution

Note: The exact steps may vary depending on the device you are using and the Operating System version they are running on.

iOS

• Force-Closing

1. Double-click your device's home button, revealing all active apps.
2. Locate the app by swiping left or right.
3. Swipe upward over the app so it disappears from the screen.
4. Click the home button again to return to the home screen.
5. Relaunch the app to view your changes!

• Background App refresh

1. Navigate to iPhone's "settings" menu 
2. Tap 'general'
3. Toggle on the 'Background App refresh' option (you can either do that for the app in question or for all the apps installed on your device)

• Shake Refresh (Preview App Only)

1. When the app is active, shake your device to refresh.
2. Your app will reload to display your changes!

Android

• Force-Closing

1. With the app open, hit your device's back button until you reach the home screen.
2. Relaunch the app to view your changes!

• Clearing Cache/Data

1. Exit the app.
2. Open Device Settings.
3. Select Applications/Application Manager from the Settings list.
4. Select the app from the list.
5. Select the Force Stop, Clear Cache, and Clear Data options.
6. Relaunch the app to view your changes!

PWA

Please check the PWA Content Is Not Updated On The Browser KB article.

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Testing

The change you made on the app through will appear when browsing your app on your phone.

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Related Articles

• PWA content is not updated on the browser