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Unpublishing or Deactivating an App

Pavlos Kaimakis
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Overview

You need to proceed with unpublishing or deactivating an app (iOS, Android, PWA) you had previously published. This article outlines the process of unpublishing an app.  

Diagnosis

You wish to unpublish or deactivate your app so it will not be available for use to the app users anymore.

Note: If you are an Individual account holding a single app and you know that you won't be using this app anymore, you have to raise a ticket with Support requesting a cancellation of your account instead. Check the Canceling-Your-BiznessApps-Account KB article for more information.

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Prerequisites

  • Reseller/Partner account 

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Solution

Important: Do not delete a live app from your Reseller Dashboard because this redirects the users to the Bizness Apps Preview App login screen. Unpublishing completely disables the apps, so there is no reason to delete them. Another reason not to delete them is that you will not be able to restore them at a later stage, even if that is what you wish.

1. Before you unpublish it is highly recommended you Customize the Inactive Message for Unpublished Apps 

This way you can change the text of the inactive message that users see when accessing apps that have been unpublished. The same message appears for all unpublished apps in your reseller account. Therefore, it is important to make it generic.

2. Unpublish the App

a. Navigate to My Apps in the Reseller Dashboard.

b. Click on Published.

c. Click the triple dot icon '...' at the bottom right of the app that you wish to unpublish.

d. Select Edit > Status from the pop-up menu.

unpubbizz01.png

e. The Status section appears. Click Unpublish separately for each platform (iOS, Android, or Web App).

unpubbizz02.png

f. A confirmation pop-up appears. Click Unpublish to confirm and deactivate the app.

 Notes:

  • Always use the Unpublish option to deactivate apps. It immediately disables it and sends your original app credits back.
  • You can reactivate your app by publishing it at any point for each platform individually (iOs, Android, or Web).
Important:  Once your apps are unpublished, you should remove their listing from the App Store and/or Google Play Store, if you want the users of the app not to be able to find them and install them. 

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Testing

1. Navigate to My Apps and confirm that your app is marked as inactive. 

inactive_apps.png

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