Push notification is the new big boy in town! You might already know the basics of how to use them, but crafting push notifications that users actually want to receive is a true art form. Creating the perfect push notification starts with understanding how customers interact with your app. The more you know about your users, the more personalized you can make your push notifications. This article details the process of sending Push Notifications from the BiznessApss CMS.
Important: Once end-users receive the Push Notification they can not respond to it. Push Notifications works as one-way communication, from the Push Notification message center or Skipper to the end-user.
Step 2 - Targeted Audience
Select the Subscriptions and Users/Groups (This will affect applications on Orange or newer source code).
Subscriptions and User Groups logic
If you wish to send a message to all users to your mobile apps, simply selecting the Target Audience above will do the job. You will not need to apply any additional filters, and the message will be sent to everyone.
To further segment your push notifications please read the following:
Subscriptions (not yet available on PWA)
When Subscriptions are enabled, you can send push notifications assigned to one or multiple subscriptions. For users who have a selected subscription turned off on their device, they will not receive the push note alert; however, they will still see the message in their messages tab.
If you choose not to select any subscriptions, the push notification will go out to ALL users, even if they have all subscriptions turned off (This, of course, does not override the device targets or user groups selections).
When Groups are enabled, you can send push notes to specific groups or users in a group.
When selecting one or multiple groups from the group dropdown, you will see the users in those groups are auto-selected in the user selection. Now you can either leave as is, or further modify which users will receive your message by adding/removing users.
When sending a push note using User Groups, those users that were not selected here will NOT receive the push note, and it will NOT be displayed in the messages list.
Linked tabs that are sent to users who do not have access to these tabs will receive the message, but they will not be able to tap (open) the tab.
Note: Subscriptions and User Groups can be used independently or in unison, along with all of the location features as well.
Step 3: Location (not yet available on PWA)
Further filter who sees your push notification by clicking the Apply Location Filters toggle.
In Area at Send (Point) allows you to set a radius around the location you select. You can input the latitude & longitude, type in the address bar to look up a spot, or drag the pin on the map. Adjust the size of the zone with the Radius field or by dragging the anchor points on the circle, and use the unit drop-down to select kilometers or miles.
Entering Area For a Set Time (Geofencing) allows you to set up a "monitored" area. When a user enters this area during the active period, they'll receive the push notification. Just like with the Point option, you can input the latitude & longitude, type in the address bar to look up a spot, or just drag the pin on the map. Adjust the size of the zone with the Radius field or by dragging the anchor points on the circle, and use the unit drop-down to select kilometers or miles.
Important: Users who are still within the geofenced area should be able to receive the push notification provided their location services and the connection is enabled. and provided the geofenced push notification message has not yet expired. If the users have a poor connection to locations services, their location may not be broadcasted which in that case the Push Notification would not be received.
You will notice that the Gro-Fence has an expiration date and time for you to select. This allows you to configure how long you wish to monitor this location. This allows for you to set up month-long specials for those driving by for example.
Step 4: Message Linking ability (not yet available on PWA)
- Here you can add different abilities to your push notification with the Setup Link section.
- Link to a Website URL lets you link your push notification to a site. When a user clicks the push notification, they'll be directed to that URL.
- Link to a Specific Feature allows you to do just that. You can choose a tab within your app from the drop-down, and even specific items within those tabs (like an event in the Events feature), when applicable. When a user clicks the push notification, they'll be taken to that specific location within your app.
- Link to an Offer adds a template-based message to your push notification. (Note: You must have a Messages tab active within your app to use this feature.) Select an industry from the Category column, then a specific template from the Offers column, and customize the design with the Style column. You can then change the Offer Title, picture (recommended size is 1000x650 ~ 1000x750), and content. When a user clicks the push notification, the template will be launched within the Messages tab.
Link to a Specific Tab:
Choose from our Offers:
If Link to and offer is selected the recommended images size to add for Push Notifications, under Setup Link (Optional) > Link to Offer is 1000x650 ~ 1000x750
Note: If you delete a previously used offer image from this window, the image will no longer be hosted on our servers. This will prevent it from loading when users click and view the old push notification from their Messages tab. For this reason, we don't recommend deleting images that you have used in a prior push notification.
Post to Social Media
If you wish to have your message also sent to either your Facebook or Twitter account, you can connect and select them here.
Step 5: Send & Schedule
This is your final step, where you determine when your push notification will be sent out to users. Click Send Now to deliver your message immediately, or Schedule For Later to schedule it for later.
Schedule For Later allows you to schedule your message based on the applicable time zone. Select the time zone from the drop-down menu, then select the desired date and time to schedule it.
Once you're ready to go, click the Send Message button!
If you wish to save your work to revisit later, much like an email draft, you can click 'Save as Draft,' and we will store this push notification under the 'Drafts' section in your Push Notifications Message Center. At any time, you can come back to this message to continue work or to finally schedule and send.