Top FAQ & Troubleshooting

APNS Errors and How to Handle Them Oct 28, 2016 01:29PM PDT

The APNS error is probably the most common issue faced by push note senders. But when the Oops! error appears,...

9/29 - 10/3: Client Panel Issues Oct 03, 2014 04:44PM PDT

Many of you saw some issues with your rebranded client panels this week as a result of some back-end updates. ...

To Update or Not to Update Oct 05, 2016 09:46AM PDT

Every quarter or so, we release a new source code to keep up with the ever-evolving platforms we work with. Ap...

9/15 - 9/19: Changes to iTunes Connect & Uploads Sep 19, 2014 04:35PM PDT

As you've all probably noticed by now, since Apple's upgrades over the past couple weeks, the layout & des...

Push Notification Issues Oct 28, 2016 01:27PM PDT

We've been seeing a good deal of push notification issues this week, and it seems to be the result of a genera...

"App Icon Too Heavy" Error Sep 19, 2016 12:11PM PDT

When uploading your app icon in Step 4, you may receive the error message "app icon is too heavy." This indica...

Confirmation Emails Coming From Wrong Email Address Sep 19, 2016 12:13PM PDT

Read over the info below if you or your clients are receiving confirmation emails from the wrong email address...

CSV Files: Unsupported Language Sep 19, 2016 12:14PM PDT

Ever tried exporting a .csv file from our Real Estate or Golf Course tab, only to find that Excel cannot load ...

Facebook Page Failing to Load Sep 19, 2016 12:33PM PDT

If your Facebook Page is using an old URL format (see example below), it may fail to load in web views within ...

Push Notification Issues Feb 16, 2017 01:53PM PST

We know push notifications are a crucial feature for your apps, and sometimes things go wrong. If you receive ...