Top FAQ & Troubleshooting

12/14-12/18: Beta New CMS Release May 27, 2016 02:35PM PDT

Q: How can I access the new CMS? A: To turn it on, click the "New CMS" button located in the upper righthand ...

12/7-12/11: How it Works-Around Us Dec 18, 2015 11:41AM PST

Q: Why does each category turn off when I click it? Wouldn’t logic say it turns on? A: The logic here can he ...

Apple’s Downtime & Our Holiday Hours 2016 Dec 09, 2016 09:01AM PST

That time of year is almost here! Apple shuts down for a week each December to celebrate the holidays (see her...

11/2-11/6: Social Icon Feb 10, 2017 03:32PM PST

Q: What is the new icon that appears in the upper righthand corner of my app? A: The icon you are seeing is t...

Customizing the Previewer on your Client Panel Feb 16, 2017 01:08PM PST

Q: How can I customize my previewer? A: You can now customize the previewer so it is rebranded with your colo...

Screenshot Generator Tips & Tricks Feb 16, 2017 01:36PM PST

Q: Why are screenshots necessary? A: Apple requires 2-5 screenshots for every app listing in the iTunes app s...

Recurring Events and GCal Importing Feb 16, 2017 01:39PM PST

Q: I increased the number of weeks in the “Populate Recurring Events” option, but nothing happened, what now? ...

8/31 - 9/4: Issues with Food Ordering, Info Tabs, and App Icons on Android Sep 08, 2015 09:14AM PDT

Q: Why is the new Food Ordering tab crashing on my Android app? A: We haven’t released Cherry for Android yet...

8/24 - 8/28: Assigning Your App an Appropriate Rating Sep 08, 2015 09:14AM PDT

Q: Why is my app being rejected for an inappropriate rating? A: Apple has gotten really strict about assignin...

8/17 - 8/21: Google News API Limit Sep 17, 2015 09:59AM PDT

Q: Why is my News tab only populating sporadically on Android Devices and iOS? A: This is not a bug, but it d...