Top FAQ & Troubleshooting

Gaslamp Rollout Information Apr 11, 2017 02:51PM PDT

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; line-height: 16.0px; font: 14.0px Helvetica; color: #1d2129; -webkit-te...

Crashing Issues Sep 19, 2016 12:14PM PDT

If your app is crashing, there are several possible causes. First, it's important to identify when it's crashi...

5/2-5/6: How to Disable your HTML5 Mobile Website Feb 10, 2017 03:13PM PST

Q: How can I deactivate my HTML5 website using the new CMS? A: Log into your app, then click on Settings. Sel...

4/18-4/22: Aspect Fill and Changes to Appearance on Cedar Apr 27, 2016 10:56AM PDT

Q: What is Aspect Ratio and Aspect Fill? A1: Aspect Ratio: The ratio of the width to the height of an image o...

New Marketing Videos Feb 16, 2017 12:57PM PST

Q: How do I locate the white label videos? A: You can find the white label videos by logging into your resell...

2/22-2/26: Loss of Keychain Access and Google Play Security Warnings Feb 26, 2016 10:08AM PST

Q: I received the following email. What needs to be done? A: The loss of keychain access can happen for a v...

2/15-2/19: iAds Discontinued Feb 26, 2016 10:08AM PST

Q: I received a message from Apple informing me that iAds are being discontinued. What is going on? A: Apple ...

1/18-1/22: iTunes Processing Emails Jan 29, 2016 01:42PM PST

Q: Why am I receiving this email? A: Apple has begun sending out these emails when your app’s build has compl...

1/11-1/15: In-House Analytics Jan 15, 2016 03:47PM PST

Q: How do I access the new, in-house analytics system? A: First you’ll need to turn on the new CMS by logging...

1/4-1/8: Declaring Ads in Google Developer Jan 08, 2016 04:01PM PST

Q: Why did I receive an email from Google Play stating that I need to declare ads in Google Developer? A: Goo...