Top FAQ & Troubleshooting

Gaslamp Rollout Information Feb 14, 2018 01:07PM PST

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; line-height: 16.0px; font: 14.0px Helvetica; color: #1d2129; -webkit-te...

Crashing Issues Feb 14, 2018 01:08PM PST

If your app is crashing, there are several possible causes. First, it's important to identify when it's crashi...

Aspect Fill and Changes to Appearance on Cedar Feb 14, 2018 01:08PM PST

Q: What is Aspect Ratio and Aspect Fill? A1: Aspect Ratio: The ratio of the width to the height of an image o...

Loss of Keychain Access and Google Play Security Warnings Feb 14, 2018 01:08PM PST

Q: I received the following email. What needs to be done? A: The loss of keychain access can happen for a v...

iTunes Processing Emails Feb 14, 2018 01:08PM PST

Q: Why am I receiving this email? A: Apple has begun sending out these emails when your app’s build has compl...

North Park Release Rollout Mar 08, 2018 05:24PM PST

Last Updated: Thursday, March 8, 2018 In an effort to keep you informed and up-to-date on the rollout of Nor...

Customizing the Previewer on your Client Panel Feb 14, 2018 01:13PM PST

Q: How can I customize my previewer? A: You can now customize the previewer so it is rebranded with your colo...

Screenshot Generator Tips & Tricks Feb 14, 2018 01:14PM PST

Q: Why are screenshots necessary? A: Apple requires 2-5 screenshots for every app listing in the iTunes app s...

Assigning Your App an Appropriate Rating Feb 14, 2018 01:14PM PST

Q: Why is my app being rejected for an inappropriate rating? A: Apple has gotten really strict about assignin...

Language Options Feb 14, 2018 01:18PM PST

Languages can be tough to accommodate when you're not working with a custom-built app, but we have some option...