How to Unpublish/ Deactivate Your App

Last Updated: May 15, 2018 09:50AM PDT

If you ever wish to disable a published app, you can use the Unpublish option to do so. When you unpublish, the app will be deactivated immediately and you'll receive your original app credit back. Do not delete a live app from your Reseller dashboard. If you do so, the Bizness Apps Preview App login screen will appear and users will then see our company name and branding when they visit the app. Unpublishing will completely disable the app, so there's no reason to delete it.

Once you've unpublished your app following the instructions below, you can then remove the app listing from the App Store and Google Play:
  • To remove an app from the Google Play store please refer to this article.
  • To remove an app from the iTunes store please refer to this article.

Unpublishing Apps

1. Navigate to the MY APPS section of your Partner Dashboard.

2. Click the gear icon at the bottom right of the app you wish to unpublish. Select Edit Info from the pop-up menu.

3. The App Info section will appear. At the bottom, click the red Unpublish button.

4. A confirmation pop-up window will appear. Click UNPUBLISH and your app will automatically deactivate. This is the screen users will see when they attempt to launch the app:

Customizing Your Inactive Message

You can change the text of the message users see when visiting inactive apps. Keep in mind, the same message will appear for all unpublished apps in your Reseller account, so you'll want to make it general enough to apply to all.

Note: The customized message will only work for apps running Chestnut or later. Older apps will display the default inactive screen.
  1. From your Reseller Dashboard, click the CUSTOMIZE CLIENT PANEL option from the left-side menu. Select Translation Tool from the drop-down menu.
  2. Click iOS/ANDROID (the third option), then select COMMON from the drop-down menu.
  3. In the search bar, enter "maintain" to search for the inactive message translation. Click the magnifying glass to search.
  4. The message will appear in the search results below. Type your new message into the TRANSLATION field.
  5. Click the SAVE button at the top right


Reactivating Unpublished Apps

You can reactivate your app at any point by publishing for Web App only, which bypasses the iOS publish restrictions so you do not need to make any modifications to your app's content. If your app was previously live for iOS, this will deduct an app credit from your account.
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